Last Updated: October 13, 2025

Cloudwifi Inc. (“Cloudwifi”, “we”, “us”, or “our”) provides Internet, managed Wi-Fi, television, digital phone, managed network, and related connectivity services.

Cloudwifi is committed to handling Personal Information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect Personal Information relating to our customers, prospective customers, website visitors, residents using Cloudwifi services, job applicants, and employees.

“Personal Information” means information about an identifiable individual. It does not include business contact information used solely to communicate with an individual in connection with their employment, business, or profession.

1. Scope of This Policy

This Policy applies when you:

• subscribe to, use, or inquire about Cloudwifi services;
• live in, work at, or visit a property where Cloudwifi provides services;
• communicate with our sales, support, billing, or operations teams;
• visit or submit information through our website;
• apply for employment with Cloudwifi; or
• work for Cloudwifi.

This Policy does not apply to third-party websites, applications, devices, or services that are not operated by Cloudwifi. Those providers have their own privacy practices and policies.

2. Personal Information We Collect

The Personal Information we collect depends on the services you use and how you interact with us.

Account and Contact Information

We may collect:

• name;
• service, mailing, and billing address;
• suite or unit number;
• email address and telephone number;
• account number and service preferences;
• authorized account contacts;
• communications with Cloudwifi; and
• information reasonably required to verify identity or authority to make account changes.

Billing and Payment Information

We may collect billing records, payment history, and payment-related information required to process payments and manage accounts. Payment card or banking information may be processed by payment providers acting on our behalf.

Internet, Wi-Fi, and Technical Information

To provide, operate, secure, maintain, and support our services, Cloudwifi may collect technical information such as:

• device identifiers, including MAC addresses;
• IP address assignments and lease information;
• service account identifiers and authentication information;
• network equipment identifiers;
• connection, session, and access-point information;
• device type and operating-system information, where available;
• service performance, bandwidth, capacity, outage, and troubleshooting information;
• network-security, fraud, and abuse indicators; and
• support records and diagnostic information.

For managed Wi-Fi services, technical information may indicate the access point, network segment, or general area within a property through which a device connects. This is not GPS-based location tracking.

Cloudwifi does not sell, rent, or use customer Internet activity, browsing history, or the content of Internet communications for advertising, marketing, or profiling purposes.

Website and Online Information

When you use our website, we may collect information that you submit through a form, such as your name, email address, telephone number, property address, and inquiry details.

We may also collect limited technical information automatically, including browser type, device type, IP address, pages viewed, referring website, and approximate location derived from IP address.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website performance, and improve the user experience. You may adjust your browser settings to manage cookies, although disabling certain cookies may affect website functionality.

Information from Other Sources

We may receive Personal Information from:

• property owners, condominium corporations, property managers, or authorized building representatives, where reasonably necessary to coordinate installation, building access, or building-level services;
• payment providers;
• service providers assisting with billing, customer support, installation, or network operations;
• publicly available sources; and
• other sources where you have authorized disclosure or where collection is permitted or required by law.

3. How We Use Personal Information

Cloudwifi may collect, use, and disclose Personal Information to:

• establish, maintain, and administer customer accounts;
• activate, install, configure, provide, maintain, and support our services;
• communicate about service appointments, outages, account changes, billing, and support matters;
• process payments and collect amounts owing;
• manage network capacity, performance, reliability, and service quality;
• detect, investigate, prevent, and respond to fraud, security incidents, abuse, and violations of our terms or acceptable-use requirements;
• troubleshoot technical issues and respond to support requests;
• coordinate access, installation, and building-level services;
• respond to inquiries and provide information specifically requested by prospective customers;
• comply with legal, regulatory, contractual, and reporting obligations;
• protect the security of our customers, employees, systems, network, and property; and
• improve our services and operations using aggregated or de-identified information.

Cloudwifi does not use customer account, billing, or technical service information to market products or services to existing customers.

4. Consent and Service Communications

Cloudwifi collects, uses, and discloses Personal Information with consent, except where otherwise permitted or required by applicable law.

Consent may be obtained through an application, service agreement, account portal, support interaction, website form, or another appropriate method. The form of consent depends on the sensitivity of the information and the reasonable expectations of the individual.

You may withdraw consent for certain uses of your Personal Information by contacting Cloudwifi. However, withdrawing consent may affect our ability to provide or continue to provide certain services. We will explain the impact of withdrawing consent where applicable.

Cloudwifi may send operational communications necessary to provide, maintain, support, secure, or bill for services. These may include billing notices, service alerts, outage notices, appointment confirmations, security notices, account-related messages, and notices of changes to existing services.

5. When We Share Personal Information

Cloudwifi does not sell or rent Personal Information. Cloudwifi does not disclose Personal Information to third parties for their own marketing, advertising, or promotional purposes.

We may disclose Personal Information only as reasonably necessary for the purposes described in this Policy, including to:

• employees, contractors, and representatives who require the information to perform their duties;
• payment processors, billing providers, financial institutions, and collection agencies;
• network, cloud hosting, software, security, installation, logistics, and customer-support service providers;
• authorized property owners, condominium corporations, or property managers where limited information is required to coordinate installation, building access, or building-level services;
• professional advisors, including legal, accounting, and insurance advisors;
• parties involved in a financing, merger, acquisition, restructuring, or sale of all or part of our business, subject to appropriate safeguards;
• law enforcement, government authorities, regulators, or other parties where disclosure is permitted or required by law; and
• any other party with your consent.

Where Cloudwifi provides services in a condominium, apartment, student residence, or other multi-unit property, we may provide property owners or managers with aggregated, anonymized, or building-level service information.

Cloudwifi does not share an individual resident’s Internet activity, Internet communications, or billing details with a property owner or manager merely because that organization contracts with Cloudwifi.

Cloudwifi requires service providers handling Personal Information on our behalf to protect it and use it only for authorized purposes.

6. International Processing and Storage

Cloudwifi and its service providers may process, store, or access Personal Information in Canada, the United States, or other jurisdictions where our service providers operate.

When Personal Information is processed outside Canada, it may be subject to the laws of the country where it is processed and may be accessible to foreign courts, law-enforcement agencies, regulators, or other authorities in accordance with those laws.

Cloudwifi remains responsible for Personal Information under its control and uses contractual, organizational, and technical measures intended to provide an appropriate level of protection when information is handled by service providers.

7. Safeguards

Cloudwifi uses reasonable administrative, technical, and physical safeguards designed to protect Personal Information against loss, theft, unauthorized access, disclosure, copying, use, modification, and destruction.

These safeguards may include access controls, authentication requirements, encryption where appropriate, network-security measures, employee confidentiality obligations, security monitoring, and limiting access to individuals who require the information for legitimate business purposes.

No method of transmission or storage is completely secure. While Cloudwifi takes reasonable steps to protect Personal Information, we cannot guarantee absolute security.

8. Retention of Personal Information

Cloudwifi retains Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and contractual obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

Retention periods vary depending on the type of information and the purpose for which it was collected. For example:

• billing and tax records may be retained for the period required by applicable law;
• account and support records may be retained for a reasonable period after account closure; and
• network, security, and IP-assignment records may be retained for a limited period necessary for network operation, security, abuse prevention, troubleshooting, and legal compliance.

When Personal Information is no longer required, Cloudwifi will securely destroy, delete, or de-identify it, subject to legal and operational obligations.

9. Accessing and Correcting Personal Information

You may request access to, or correction of, Personal Information that Cloudwifi holds about you by contacting our Privacy Officer.

We may need to verify your identity before responding to a request. We will respond within the time required by applicable law and, where appropriate, explain any lawful reason why access or correction cannot be provided.

10. Privacy and Security Incidents

Cloudwifi maintains procedures to assess and respond to privacy and security incidents involving Personal Information.

Where required by law, Cloudwifi will notify affected individuals, regulators, and other appropriate parties of a privacy incident that creates a real risk of significant harm. Cloudwifi will also maintain records of privacy incidents as required by applicable law.

11. Employment Applicants and Employees

Cloudwifi may collect Personal Information from job applicants and employees for recruitment, employment, payroll, benefits, performance management, workplace administration, legal compliance, and related purposes.

Additional privacy notices or policies may apply to employees and job applicants.

12. Changes to This Policy

Cloudwifi may update this Privacy Policy from time to time to reflect changes in our services, operations, technology, or legal obligations.

The most current version will be posted on our website. The effective date at the top of this Policy indicates when it was last updated.

13. Contact Our Privacy Officer

Questions, requests, complaints, or concerns regarding this Privacy Policy or Cloudwifi’s privacy practices may be directed to:

Privacy Officer
Cloudwifi Inc.
PO Box 27005
Kitchener, ON N2E 3K2
Email: privacy@cloudwifi.ca

Cloudwifi will investigate privacy complaints and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.