Last Updated: September 15, 2025

Cloudwifi Inc. (“Cloudwifi”, “we”, “us”, or “our”) provides Internet, managed Wi-Fi, digital phone, managed network, and related connectivity services.

This Acceptable Use Policy (“AUP”) explains the acceptable use of Cloudwifi’s Services, networks, and equipment. It is intended to protect customers, other users, Cloudwifi’s network, and the broader Internet community.

1. Scope of This Policy

This AUP applies to all customers, account holders, residents, guests, employees, contractors, and other individuals who access or use Cloudwifi services, networks, equipment, or facilities (collectively, the “Services”).

In this AUP, “you” and “your” means the account holder and anyone who accesses or uses the Services through that account, connection, device, or location.

The account holder is responsible for ensuring that anyone permitted to use the Services complies with this AUP.

This AUP forms part of your service agreement with Cloudwifi. If there is a conflict between this AUP and a written service agreement, the written service agreement will govern to the extent of the conflict, subject to applicable law.

2. General Responsibilities

You must use the Services lawfully, responsibly, and in a manner that does not interfere with the security, reliability, performance, or enjoyment of the Services by others.

You must:

• comply with applicable laws, regulations, court orders, and lawful requirements;
• comply with the terms of your applicable Cloudwifi service agreement;
• use the Services only at the authorized service address, property, and for the purpose permitted by your service agreement;
• maintain appropriate security for devices, routers, passwords, and networks under your control;
• provide accurate account and contact information;
• promptly notify Cloudwifi if you become aware of unauthorized access to your account or a suspected security issue involving the Services; and
• cooperate reasonably with Cloudwifi when investigating a suspected security issue, service disruption, or violation of this AUP.

3. Prohibited Activities

You may not use, or allow others to use, the Services to engage in any activity that is unlawful, harmful, fraudulent, abusive, or inconsistent with this AUP.

Without limiting the above, you may not use the Services to:

A. Violate Laws or Rights

• engage in illegal activity, including fraud, identity theft, unlawful gambling, or unauthorized solicitation;
• threaten, harass, intimidate, stalk, or unlawfully interfere with another person or organization;
• distribute, possess, publish, transmit, or make available material that is unlawful, including child sexual abuse material;
• infringe copyright, trademark, patent, trade secret, privacy, confidentiality, or other legal rights of another person or organization;
• collect, disclose, sell, or misuse another person’s Personal Information without authorization or lawful authority; or
• impersonate another person or organization, forge a signature, or falsely represent an affiliation, authority, or identity.

B. Obtain Unauthorized Access or Compromise Security

• access, attempt to access, scan, probe, monitor, intercept, or collect information from any computer, device, account, network, software, or data without authorization;
• attempt to bypass, defeat, or interfere with authentication, passwords, access controls, security measures, billing systems, or usage restrictions;
• use or distribute malware, ransomware, spyware, keyloggers, password-cracking tools, phishing tools, or other malicious or unauthorized software;
• conduct port scans, vulnerability scans, packet capture, or similar security testing against systems, devices, or networks without authorization;
• use spoofed, unassigned, or unauthorized IP addresses or identifiers;
• operate an open relay, open proxy, open DNS resolver, or similar service that creates a security risk or enables abuse; or
• interfere with, disrupt, or compromise Cloudwifi’s systems, equipment, network, or service-delivery infrastructure.

C. Harm or Interfere with Networks and Services

• launch, facilitate, participate in, or knowingly support a denial-of-service attack, distributed denial-of-service attack, flooding attack, or other activity intended to disrupt a system or network;
• transmit or distribute viruses, worms, Trojan horses, malicious code, or other harmful material;
• interfere with another person’s ability to access or use the Internet, the Services, or equipment connected to the Services;
• create an unreasonable or material burden on Cloudwifi’s network through abusive, disruptive, malicious, or improperly configured activity;
• intentionally interfere with wireless signals, including through jamming or other unauthorized radio-frequency interference;
• use the Services to distribute spam, malicious messages, chain letters, mail bombs, or other unsolicited bulk communications; or
• forge, alter, remove, or manipulate message headers, routing information, identifiers, or other technical information to conceal the source of a communication.

D. Misuse the Services or Equipment

• resell, redistribute, transfer, share, or provide the Services to a third party unless expressly authorized by Cloudwifi in writing;
• use a residential or individual service plan to provide Internet, hosting, network, or communications services to third parties;
• use the Services to avoid charges, bypass service-plan restrictions, obtain service without payment, or otherwise interfere with Cloudwifi’s billing or activation processes;
• tamper with, alter, damage, relocate, reproduce, reverse engineer, or interfere with Cloudwifi equipment, cabling, network connections, account credentials, or service identifiers;
• connect unauthorized equipment to Cloudwifi’s network where it creates a security, reliability, or service-quality concern;
• operate a server, proxy, VPN service, DHCP service, DNS service, or other network service in a manner that interferes with the Services, creates a security risk, provides service to unauthorized third parties, or breaches your service agreement; or
• use the Services outside the authorized property, location, or scope of service without Cloudwifi’s written approval.

4. Security of Your Devices and Account

You are responsible for the security of devices connected to the Services, including computers, phones, tablets, smart-home devices, routers, cameras, and other Internet-connected equipment.

You should:

• use strong and unique passwords;
• keep software, operating systems, firmware, and security tools current;
• secure your Wi-Fi network using appropriate encryption and password protection;
• limit access to your network to people you trust;
• avoid sharing account credentials or Wi-Fi passwords unnecessarily; and
• protect devices that contain Personal Information or are used to access Cloudwifi services.

Cloudwifi may require you to take reasonable steps to address an infected, compromised, insecure, or improperly configured device where it creates a material risk to the Services, Cloudwifi’s network, or other users.

5. Network Management

Cloudwifi manages its network to maintain reliability, security, capacity, and service quality for all customers.

Cloudwifi may use reasonable technical, operational, and security measures to:

• prevent or mitigate malware, botnets, spam, fraud, denial-of-service attacks, and other cyber threats;
• investigate and respond to network abuse or suspected violations of this AUP;
• protect Cloudwifi equipment, systems, and network infrastructure;
• manage congestion or capacity issues where reasonably necessary;
• enforce the speed, service level, capacity, and technical limits associated with a customer’s service plan;
• comply with applicable law, court orders, regulatory requirements, or lawful requests from government authorities; and
• maintain the integrity, stability, and availability of the Services.

Cloudwifi does not routinely monitor the content of customers’ Internet communications. Network management may involve the use of technical information such as connection status, traffic volume, IP addresses, protocol information, security indicators, and service-performance data.

Cloudwifi will not use network-management measures to improperly block or interfere with lawful Internet content, applications, services, or devices, except where reasonably necessary to protect the network, address security threats, comply with law, enforce this AUP, or deliver the applicable service plan.

Where Cloudwifi uses a material technical Internet traffic-management practice, Cloudwifi will make disclosures required by applicable law.

6. Investigations and Enforcement

Cloudwifi may investigate suspected violations of this AUP using reasonable and lawful means, including customer reports, automated security alerts, network data, technical diagnostics, and information provided by third parties.

Where practical, Cloudwifi will provide notice of a suspected violation and an opportunity to correct the issue. However, Cloudwifi may take immediate action without prior notice where reasonably necessary to:

• protect the network, Cloudwifi equipment, or other users;
• address a security threat, fraud, or unlawful activity;
• prevent ongoing harm or service disruption;
• comply with applicable law, court order, or regulatory requirement; or
• prevent continued misuse of the Services.

Depending on the circumstances, Cloudwifi may take one or more of the following actions:

• contact you with information about the issue and required corrective action;
• restrict, filter, block, or rate-limit particular traffic or activity;
• require changes to equipment, passwords, configuration, or security settings;
• suspend or limit all or part of the Services;
• disconnect unauthorized or unsafe equipment;
• terminate the applicable Service or account; and
• pursue any other lawful remedy available to Cloudwifi.

Any enforcement action will be taken in accordance with your service agreement and applicable law.

7. Third-Party Content and Services

Cloudwifi does not control the content, applications, devices, websites, or services available through the Internet.

You are responsible for evaluating third-party content and services accessed through the Services. Cloudwifi is not responsible for the accuracy, availability, legality, security, or reliability of third-party content, websites, applications, or services.

8. Reporting Violations

To report a suspected violation of this AUP, security concern, network abuse issue, or unlawful activity involving Cloudwifi services, please contact:

Cloudwifi Inc.
Email: legal@cloudwifi.ca
Telephone: 1-855-955-9434

When reporting an issue, please provide as much relevant information as possible, including dates, times, IP addresses where available, supporting records, and a description of the concern.

9. Changes to This Policy

Cloudwifi may update this AUP from time to time to reflect changes in law, technology, network operations, security practices, or our services.

The most current version will be posted on Cloudwifi’s website. The effective date at the top of this AUP indicates when it was last updated.

10. Governing Law

This AUP is governed by the laws applicable to your service agreement and the laws of Canada that apply in the relevant jurisdiction.

If any provision of this AUP is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.